1. Information We Collect
We may collect the following types of information when you use our services:
Personal Information
Name, address, email, phone number, payment details, and account credentials.
Service & Usage Information
Device identifiers, IP addresses, connection logs, bandwidth usage, and network performance.
Community/Property Information
Details provided by property managers, HOAs, or condo associations.
Cookies & Tracking
Data collected through cookies and similar technologies.
We do not sell your personal information for advertising purposes.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our internet, Wi-Fi, and pay TV services.
- Process payments, billing, and account management.
- Communicate with you regarding service updates, promotions, and support.
- Monitor and optimize our network performance and security.
- Prevent fraud, abuse, and unauthorized use of our services.
- Comply with legal obligations and regulatory requirements.
3. Sharing of Information
We may share your information with:
- Service Providers & Vendors that assist in delivering our services.
- Affiliates such as KIWISAT for bundled or related services.
- Legal & Regulatory Authorities when required by law.
We do not sell or rent personal information to advertisers or marketers.
4. Internet Usage, Network Management & Net Neutrality
AAFiber supports Net Neutrality. We do not block, throttle, or prioritize traffic based on content, application, or service. Network management practices are limited to ensuring security, reliability, and lawful use of our services.
5. Data Security & Retention
We implement industry-standard security measures (encryption, firewalls, secure access controls) to protect customer data. We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.
6. Your Rights & Choices
Depending on your location, you may have rights to:
Access Information
Request a copy of your personal data.
Correct Information
Correct inaccurate information.
Delete Information
Request deletion of your data, subject to certain exceptions.
Opt Out
Opt out of certain communications or data-sharing.
To exercise these rights, contact us at ask@kiwibb.com.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If we become aware of such collection, we will promptly delete it.
8. California Privacy Notice (CCPA/CPRA)
This section applies to California residents.
Categories of Personal Information We Collect
In the past 12 months, we may have collected:
- Identifiers (name, address, phone, email, account credentials).
- Commercial information (billing records, service history).
- Internet or network activity (browsing data, IP address, device identifiers).
- Geolocation data (service address location).
- Professional or property-related information for bulk accounts.
- Inferences from the above (service preferences, usage trends).
California Privacy Rights
California residents have the following rights:
Right to Know
What personal information we collect, use, and disclose.
Right to Access
A copy of your personal information.
Right to Delete
Personal information, subject to certain exceptions.
Right to Correct
Inaccurate information.
Right to Opt Out
Of sale or sharing (AAFiber does not sell or share your data for advertising).
Right to Limit
Use of sensitive personal information, where applicable.
Right to Non-Discrimination
For exercising privacy rights.
How to Exercise Your California Rights
Submit a verifiable request via:
- Email: ask@kiwibb.com
- Phone: (305) 704-8500
- Mail: 8491 NW 17th Street, Suite 107, Miami, FL 33126
AAFiber may require verification of identity before processing requests.
9. U.S.-Wide Privacy Compliance
AAFiber complies with applicable federal and state privacy laws, including:
- Federal: Children's Online Privacy Protection Act (COPPA), FCC broadband privacy rules.
- State: California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), and other state-specific privacy laws.
Depending on your state, you may have additional rights such as access, correction, deletion, opt-out, and non-discrimination. AAFiber maintains procedures to honor these rights nationwide.
10. Exercising Your Rights Nationwide
You may exercise your privacy rights under applicable federal and state laws by contacting us:
- Email: ask@kiwibb.com
- Phone: (305) 704-8500
- Mail: 8491 NW 17th Street, Suite 107, Miami, FL 33126
Verification of identity may be required.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any material changes will be communicated via our website or customer communications. Continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
Kiwi Telecom, LLC (AAFiber)
8491 NW 17th Street, Suite 107
Miami, FL 33126
Email: ask@kiwibb.com
Phone: (305) 704-8500
By continuing to use this website and services you agree to the above privacy policy.