1. Payment Obligation
- All customers, whether residential subscribers or community accounts (HOA/MDU), are responsible for paying all applicable service fees, taxes, and charges as set forth in their service agreement or subscription plan.
- Monthly service fees are due in advance unless otherwise specified in a signed agreement.
2. Billing
- Residential Accounts: Bills will be sent monthly via email, online portal, or mail as agreed.
- Community Accounts (HOA/MDU): Billing may be per-unit, bulk, or blended as specified in the service agreement.
- Bills will itemize charges for services, equipment rental (if any), taxes, and other applicable fees.
3. Accepted Payment Methods
AAFiber accepts payment via:
Credit/Debit Cards
ACH / Electronic Bank Transfer
Other Approved Methods
4. Late Payments and Delinquency
- Payments not received by the due date may incur a late fee of 10% or as permitted by law.
- AAFiber may suspend, limit, or terminate services for accounts that remain delinquent.
- Resumption of services after suspension may require payment of all outstanding balances and applicable reconnection fees.
5. Returned or Failed Payments
- Any returned, declined, or failed payments may incur additional processing fees.
- Service may be suspended until payment is successfully processed.
6. Disputes
- Any billing disputes must be submitted in writing within 30 days of the billing statement date.
- AAFiber will review the dispute and provide a resolution.
- Undisputed portions of the bill remain due and payable.
- Any payments that remain unpaid may be sent to a third-party collection agency and reported to the appropriate credit agencies.
7. Taxes and Regulatory Fees
- Customers are responsible for all applicable federal, state, and local taxes, surcharges, and fees related to service.
- These may include, but are not limited to, sales tax, franchise fees, regulatory fees, and telecommunications surcharges.
8. Equipment Fees
- Equipment provided by AAFiber (e.g., Wi-Fi 6 routers) may be included in the service fee.
- Damaged or unreturned equipment may incur replacement charges.
9. Changes to Payment Terms
AAFiber reserves the right to modify payment methods, billing cycles, and fees with notice to customers.
10. Modifications
AAFiber may modify these Terms at any time. Material changes will be communicated via our website, email, or billing statements. Continued use of services constitutes acceptance of updated Terms.
11. Governing Law
These Terms are governed by the laws of the state of Florida, without regard to conflicts of law principles.
12. Contact Information
For billing questions, payment assistance, or to dispute a charge, contact:
Kiwi Telecom, LLC (AAFiber)
Email: ask@kiwibb.com
Phone: (305) 704-8500
Mail: 8491 NW 17th Street, Suite 107, Miami, FL 33126